Shipping policy

Back When — Shipping Policy

Last updated: 05/12/2026

We aim to get your Back When tees to you quickly and reliably while honoring the quality and care behind each piece. This shipping policy explains processing times, delivery expectations, free shipping terms, and what to do if something goes wrong.

Processing Time

Domestic (U.S.) orders are typically processed and shipped within 3–5 business days from the time your order is placed.
Orders placed on weekends or U.S. public holidays begin processing the next business day.
During high-volume periods (launches, holidays) processing may take slightly longer — we’ll notify you if that happens.
Shipping Rates & Free Shipping

Free standard shipping on domestic U.S. orders of $74.99 or more (after discounts, before taxes).
For orders under $74.99, standard shipping rates will be calculated at checkout. Rates depend on your address and selected shipping speed.
Delivery Estimates (Domestic U.S.)

Standard delivery: 2–5 business days after shipment (once your order leaves our facility).
Delivery times are estimates provided by carriers and may vary due to weather, carrier delays, or other circumstances outside our control.
Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Use that link to follow your package.
If you don’t receive a tracking email within 7 business days of ordering, contact us.
Address Changes & Cancellations

Please review your shipping address carefully at checkout.
If you need to change or cancel your order, contact us as soon as possible. If the order has already shipped, we cannot change the delivery address; you may be responsible for any reroute or return fees charged by the carrier.
Lost, Stolen, or Damaged Packages

If your package appears lost or shows delivery but you did not receive it, first check with neighbors and your local post office/carrier. If still unresolved, contact us and we’ll assist with a claim.
For damaged items, keep original packaging and photos of the damage—email us and we’ll help resolve it promptly.
International Orders

Currently we primarily ship within the U.S. If/when we offer international shipping, rates and delivery times will be provided at checkout.
Contact & Support

Questions? Email: backwhenbrand@gmail.com (or use the contact form on our site).
Hours: Mon–Fri, 9am–5pm (local time). We aim to respond within 1 business day.
Notes

Shipping timelines are separate from returns/exchanges policies. For returns or sizing issues, please see our Returns & Exchanges page.
Back When values quality and care—if anything about your order isn’t right, reach out and we’ll make it right.